Items can be returned within 7 days of delivery. They must be unworn, unwashed, with all original tags attached. We inspect every return before processing.
We offer size exchanges subject to stock availability. Please contact us first before sending any items back so we can confirm the exchange and reserve your size.
Sale items, accessories, and custom or personalised pieces cannot be returned or exchanged. These are final sale. Please review your order carefully before completing checkout.
Approved refunds are processed within 5–7 business days of us receiving the item. The refund is issued to your original payment method. Processing times may vary by bank.
Have a question about a specific order? Reach out to us and we'll sort it out.
Step by step
Email us at support@northverse.com with your order number and reason for return.
We'll confirm eligibility and, if approved, send you a prepaid return label within 24 hours.
Pack the item securely in its original packaging if possible and drop it at any courier point.
Your refund or exchange is processed within 5–7 days of us receiving the returned item.